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Frequently Asked Questions About Our Benefit Program

Below We Attempt to Answer The Most-Frequently Asked Questions About Our Service

Frequently Asked Questions

Why do you make it so hard to get access to your website?

You must access our website from your corporate network. For some users a problem can occur if you try to access from home. You may have to configure your VPN client to "Tunnel All Traffic" or "Force Tunnel" to be able to get access from home. If you cannot do this, you should contact your IT department and ask them to help you. Some users do not have a VPN to connect from home and they will not be able to connect.

If you try to access We do not try to Anyone can forward an email to anyone else and then the exclusive employee offer just leaked out to the public and the producer cancels the offer.
That is why you have to be at work or use a VPN to connect back. We have to protect the good stuff, those other companies have not-so-great offers, as I am sure you see.

It is surprising that your IT guys will not configure "Tunnel All Traffic" as this is inherently MORE secure than the current split tunneling modelling you are using.

Why can't you just send my corporate offers to my email address?

The problem is that any employee can forward an email to someone else (who may not be an employee) and then the exclusive employee offer just leaked out to the public and the producer cancels the offer. That is why you have to be at work or use a VPN to connect back. We have to protect the good stuff, other companies have not-so-great offers and they do not need to protect them.

My IT department sets my VPN to use "Split Tunneling" They will not switch on "Tunnel All Traffic" or "Forced Tunnel"

Split Tunneling

Choosing VPN split-tunneling settings is not a smart choice for remote employees. VPN "Tunnel All Traffic" is a great deal more secure than "Split Tunneling" and should be used for all remote users . Having split tunnelling on the VPN opens up the user (and the corporation) to machine infection and subsequent nefarious activities on that computer that can be leveraged by hackers worldwide. In the old days, employers could get away with the "don't ask, don't tell" attitude towards what users are doing on their machines, but those days have passed and employers need to start locking down their environment to guard against hacking and lawsuits.

Using a "Forced Tunnel" or "Tunnel All Traffic" mode means that all web traffic on the users computer will be forced into the VPN tunnel and funneled back into the corporation, which then allows the corporation to analyze and detect any nefarious activity for infections, protect the endpoint and lock down any secondary source for virus infection and attack. All financial companies now only allow remote access to their environment from a corporate laptop using a VPN that only allows the laptop to become a node on their network and it is not allowed to directly connect to anything else. Users can still get to regular web resources, they just do it through their organization. For home computers that are owned by the user, financial companies have adopted the model that they can never actually become a node on their network, but they will allow them to access an ASZ area that uses a remote control session through products such as LogMeIn, TeamViewer, Splashtop and GoToMyPC. This non-node session will first require that endpoint analysis is completed on the home PC to make sure that it meets a very basic standard of OS security patches, anti-virus, anti-spyware and anti-trojan. They will then be allowed access to their remote control product, which is recorded and logged.

Split-tunneling technology allows VPN users to direct some traffic through a VPN tunnel, while still sending other traffic directly through a local network's default gateway to the outside world. This solution is chosen for some very bad reasons including:

  • We do not want to know what our user is doing on their work portable computer or their home machine (when they are connected to us)
  • We do not want to have to deal with all the web traffic, we will have to increase the size of the VPN infrastructure

In the most basic VPN scenario, a home user with a DSL modem, for example, can establish a VPN connection that forces all of his or her system's traffic through the VPN tunnel to a workplace network. This traffic includes everything from email and other corporate services to simple Web browsing.

When split tunneling is introduced into the equation, only a portion of the traffic is tunneled. Administrators configure the VPN tunnel to be network-aware, and the user's VPN client then makes intelligent routing decisions based upon each packet's destination address. If a packet is headed to a system on the workplace network, it gets routed through the VPN tunnel. If it's destined for an external site, it goes through the user's DSL gateway directly to the destination host.

The decision to use split tunneling depends upon the specific business needs. If your goal is just to secure traffic between remote users and the workplace, and let the client get infected with all kids of nefarious viruses and Trojans, then it's totally fine to use split tunneling. If you do so, however, you'll need to educate your users and ensure that they know which traffic does and does not pass through the tunnel; you don't want to give employees a false sense of security, because there is none. They are their own in terms of security

Why wouldn't we want to avoid split tunneling altogether? When you don't use split tunneling, users can't access restricted resources on their local networks. Consider again the case of our home user. If that user has a privately addressed file server sitting on the home network, it won't be accessible without the use of split tunneling. Also, if the enterprise has a large number of users following this model, it may not want to bear the burden of processing large amounts of traffic bound for other networks.

I Do Not Have Access To Your Service, Can You Tell Me What Kind Of Offers You Have?

This service is private, so we cannot tell you what offers we have if you do not have access.
What we can tell you is what offers we have had in the past. Click here for the Past Discount Offers
Just because we had them in the past does not guarantee that we have them in the future